3. Provide better contact information
In surveys we conduct around the world, contact information on IR websites often leaves much to be desired. For example, in a study I wrote about on this site (see Managing Email Inquiries from Investors), 27% of the world's biggest companies failed to provide any contact information for their IR departments on their websites, not even a contact form. Of those that did provide contact details, 35% never replied to a test email we sent to them. We see the same types of things time and again on IR websites. Often we find contact information is out of date or just plain wrong, such as typos in email addresses.

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